This section allows you to view the general details of a Decision
Details
Title:
Relocating Customer Services to Lowestoft Library
Details:
Report of the Cabinet Member with responsibility for Corporate Services - Digital, Customer Services, HR and Assets
Implementation Date (not before):
Tue 7 May 2024
Implementation Date Notes:
The relocation of the Customer Service Centre
Include Item on Forward Plan:
Yes
Background Papers:
See attached report
Is the Decision Maker Aware of the Decision:
Yes
Is the Head of Services Aware of the Decision:
Yes
Is Decision County Wide:
No
Would the recommended decision be contrary to the budget and policy framework:
No
Budget Provision:
1. To secure a sustainable, medium-term future for face-to-face services in the district’s largest town, in ways that build partnerships with other agencies and work towards a more developed solution in the long term.
2. To support the Council’s strategic imperatives as well as its emerging service principles.
Documents to be Given to Decision Maker:
1. Remaining in the Marina Centre.
2. Relocating to another town centre location.
3. To withdraw from Lowestoft town centre.
Decision Proposed:
1. That the relocation of the Council’s public reception and core contact centre from Marina Centre to within part of Lowestoft Library be approved.
2. That it be approved that the Council enters into (a) a five-year lease with Suffolk County Council for the core contact centre space and (b) a five-year licence to occupy with Suffolk’s Libraries IPS Ltd for the public reception and back-office spaces.
3. That an additional budget in the capital programme of £165,000 to support the relocation be approved, and for this to be profiled across 2024-25 and 2025-26 as per paragraph 4.4 of report ES/1935.
4. That the use of Customer Services’ existing revenue reserves to fund the addition to the capital programme be approved.
Decision Conclusion:
None.
Decision Criteria
This Decision does not contain any decision criteria records.
Wards
Aldeburgh and Leiston; Beccles and Worlingham; Bungay and Wainford; Carlford and Fynn Valley; Carlton and Whitton; Carlton Colville; Deben; Eastern Felixstowe; Framlingham; Gunton and St Margarets; Halesworth and Blything; Harbour and Normanston; Kelsale and Yoxford; Kesgrave; Kessingland; Kirkley and Pakefield; Lothingland; Martlesham and Purdis Farm; Melton; Orwell and Villages; Oulton Broad; Rendlesham and Orford; Rushmere St Andrew; Saxmundham; Southwold; Western Felixstowe; Wickham Market; Woodbridge; Wrentham, Wangford and Westleton
Topics
This Decision does not contain any Topic records
Overview and Scrutiny
This Decision does not contain any Overview and Scrutiny records.
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Decision History
| 24/04/2024 02:10:34 | Lorraine Fitch | Business Item Created | |
| 24/04/2024 02:10:34 | Lorraine Fitch | Committee Added | Cabinet |
| 24/04/2024 02:10:34 | Lorraine Fitch | Meeting Added | 07/05/2024 6:00PM |
| 24/04/2024 02:11:06 | Lorraine Fitch | Ward Added | Aldeburgh and Leiston |
| 24/04/2024 02:11:06 | Lorraine Fitch | Ward Added | Beccles and Worlingham |
| 24/04/2024 02:11:06 | Lorraine Fitch | Ward Added | Bungay and Wainford |
| 24/04/2024 02:11:06 | Lorraine Fitch | Ward Added | Carlford and Fynn Valley |
| 24/04/2024 02:11:06 | Lorraine Fitch | Ward Added | Carlton and Whitton |
| 24/04/2024 02:11:06 | Lorraine Fitch | Ward Added | Carlton Colville |
| 24/04/2024 02:11:06 | Lorraine Fitch | Ward Added | Deben |
Approval/Comments
No history found.