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The Committee received report ES/1593 of Councillor David Beavan, Deputy Leader and Cabinet Member with Responsibility for Housing.
Councillor Beavan stated that in February 2022 East Suffolk Council had referred itself to the Regulator of Social Housing (RSH) because it had acted, or may have acted, in breach of two relevant standards set by the Regulator; the "Rent Standard" and the "Home Consumer Standard". Having investigated, the Regulator confirmed the reported breaches of Housing Regulations and published a Regulatory Notice in May 2022. Following this notice, East Suffolk Council had completed an independent governance review. The review concluded that human error had contributed to the issues, but no malice had been found. Officers had accepted all 10 recommendations in the review and a series of actions had been agreed and reported to Full Council. A further report would also be received by Cabinet setting out progress that had been made since the first issue had been raised.
Councillor Lynch stated that a lot of the issues in this area were historic and asked if any of the recommendations were already underway or if there would now be a large amount of change. The Head of Housing confirmed that some changes had already been made or were underway, including changes in the management team and corporate governance to provide further oversight. A number of groups had been set up to oversee parts of the housing service and additional staff had been employed.
Councillor Gandy asked how affordable rents being managed in light of issues in housing market. The Head of Housing confirmed a formula was set in terms of social housing and the amount that could be charged. In relation to affordable rents, these were capped at the local housing allowance to ensure that housing was affordable across the district. By capping rents at a lower amount it was hoped people could put more money towards other cost of living increases and would not have to make up rent elsewhere.
The Chair referred to rents in the private sector, and asked if the Council had any powers over this. The Head of Housing confirmed that the Council did speak with private landlords and would intervene on tenants behalf or help them access additional benefits or different housing. A paper would be received by Cabinet on how access to the private rented sector could be improved.
The Chair referred to overcharging in relation to heating servicing and asked whether refunds had been completed or were still in progress. The Head of Housing confirmed that the data on who was due refunds was being uploaded. This was a more complicated proves than had been expected and would take six to nine months to process.
Councillor Gandy asked what the response had been from individuals who were due a refund, and what was the uptake for refunds. The Head of Housing confirmed that at present only standard letters had been sent out informing people of the process. The next step was contacting people individually and this would include home visits in certain situations. Corporate fraud were being engaged on this to ensure that the proper processes were followed. The Head of Housing also confirmed that refunds would be credit against any outstanding debts on accounts.
The Chair noted that a new team had been created to determine the status of housing assets, and asked why was this work programme going to take until 2024 to completed. The Head of Housing commented that there was around four thousand houses to check and this would take time. The Chair commented that he would like to see this prioritised due to health risks associated with some of the issues in housing.
On the proposal of Councillor Thompson, seconded by Councillor Back, it was
RESOLVED
That the Audit and Governance Committee:
1. Note and accept the findings of the independent governance review report.
2. Endorse the ten recommendations, and the linked officer actions in response, as set out in this report