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Question 1 from Councillor Janet Craig to Councillor Jan Candy, Cabinet Member with responsibility for Community Health:
In October this year Healthwatch Suffolk produced a Report entitled ‘Tackling Poverty Together’. Based on a two-year project, the Report was delivered in co-production with people with lived experience of financial hardship, alongside leaders across the public and private sector.
The Report states it was vital that to create positive change, voices of those that experience poverty must be included. It was inspired by similar models across the nation known as ‘Poverty Truth Commissions’ that challenge a traditional approach led by professionals, leaders and front-line workers, and shifts the dynamic to ensure community partners share power and insights, to create solutions together.
Where new ideas have been identified by this innovative approach, can we investigate further whether any of the Recommendations from the Report can be adopted in East Suffolk and feedback any positive outcomes as a result?
Councillor Jan Candy, Cabinet Member with responsibility for Community Health:
I am pleased to confirm that East Suffolk Council was a civic partner of the Tackling Poverty Together project and officers participated in a series of events and workshops, working with Healthwatch Suffolk to co-produce solutions to some of the challenges identified by those with lived experience of poverty.
Question 2 from Councillor Peter Byatt to Councillor Caroline Topping, Leader of the Council:
Following a freedom of information request, a recent LGA report noted that Councils had approved at least 731 staff requests to work from abroad in 2023.
What is this Council’s view on staff working from abroad?
Response from Councillor Caroline Topping, Leader of the Council:
As a rule, access to our network is not permitted from outside the United Kingdom. However, in exceptional circumstances, we may allow such a request and the process for considering these is referenced in Section 4 of the Council’s ICT Security Policy and requires the approval of the Head of Digital, Programme Management and Customer Services.
Whilst we encourage and enable a flexible approach to working, with the ability to log on to the network from any location, several considerations need to be taken into account when any request to work outside the United Kingdom is received. These mainly revolve around the country concerned and which countries will be passed through in terms of border security in order to get to the destination country. Where approval is granted, the user will be made aware of the implications of using our equipment abroad.
In 2023, the Council received five requests to work abroad which were all approved. Two of these requests were for permanent remote working and three were short term requests to have access to check emails whilst on holiday in relation to important and specific work related matters. In relation to the two permanent remote workers, the requests were approved given that they were hard to fill roles with the postholders having very specific expertise that the Council would benefit from.
For requests to carry out full time duties from abroad, there is a checklist of things to cover which includes a variation to the contract of employment where necessary. In addition, we have also produced guidance to help managers support long distance employees in their team.
Supplementary Question from Councillor Byatt to the Leader. Councillor Topping
Could there be certainty there was no risk to Council systems being hacked.
Response from Councillor Caroline Topping, Leader of the Council
The Leader responded that whilst there could not be a 100% guarantee, the Digital Team worked hard to ensure that security was as robust as possible.
The Deputy Leader added that there was work to minimise and mitigate risk. Every opportunity was taken to expose the system scrutiny.
Question 3 from Councillor Mark Jepson to Councillor Caroline Topping, Leader of the Council:
Local business owner, David runs a SME in Felixstowe, he anticipates that as a result of the increase in National Insurance contributions he will have to find an additional £32,000 a year. David is not alone - he perhaps represents the average SME in East Suffolk.
What measures are in place to increase the footfall in our towns for local businesses and maintain consistency? How regularly are initiatives to support economic development being monitored against expenditure and outcomes?
The current administration understandably put the environment at the heart of their priorities. How can they reassure business owners that they will respond accordingly to the rapid changes and measures introduced by the current government?
Response from Councillor Caroline Topping, Leader of the Council:
This administration has four themes at the heart of its Strategic Plan, in addition to Environmental Impact, Thriving Economy, Sustainable Housing and Tackling Inequalities make up our priority areas. The administration also fully understands the current difficult economic circumstance, particularly as they relate to SMEs within our district. As a result, we have a broad range of programmes to support East Suffolk businesses and high streets.
Examples of such interventions include:
- funding for the countywide Growth Hub which provides a full range of business support for SMEs
- energy efficiency grants demonstrating that protecting the environment and supporting business is not mutually exclusive
- financial support for start-up businesses
- rural business investment programme
In addition to these direct business support measures, ESC’s Cabinet recently approved £420k to support a new Town Development Programme which will work with local businesses and stakeholders to enhance the vitality and increase footfall in all our town centres.
We are also delivering a number of transformational projects in Lowestoft high street and seafront, which will boost footfall in the town. In Felixstowe we have just embarked on the Seafront Development Strategy, which will guide £4m of capital investment into the visitor economy, boosting footfall and benefitting local businesses, many of them SMEs. In Leiston we continue to work with local partners to support the town centre masterplan priorities alongside SZC investment, again aimed at increasing the attractiveness of the town centre which will increase footfall.
We are also exploring how beneficial the government’s new High Street Rental Auctions policy could be in tackling vacant units in our town centres.
The Thriving Economy theme in Our Direction 2028 demonstrates the seriousness with which this administration views supporting SMEs and our high streets. The plan has priorities directly addressing these issues and key performance indicators which continuously measure the vitality of our town centres so that we can adapt our comprehensive programme to any chanting trends.
Supplementary question from Councillor Jepson to the Leader, Councillor Topping.
Businesses paying business rates
Q3 2023/24 13042
Q3 2024/25 12885
Business supported by Economic Development 23/24 1104, 24/25 635
Does the reduction in businesses and the reduced engagement (no fault attached to Economic Development) pose a threat to our financial position when trying to deliver support to existing businesses and attracting new businesses.
Response from the Leader, Councillor Topping.
A response to the question would be circulated within 20 days or prior to the next Full Council meeting.
Question 4 from Councillor Myles Scrancher to Councillor Sally Noble, Cabinet Member with responsibility for the Environment:
In July 2019, this Council declared a climate emergency, consequently a cross-party Environment Task Group was established to action steps to meet the Council’s challenge of becoming carbon neutral by 2030.
What are East Suffolk Council’s current carbon emissions and what are the administrations largest planned initiatives to reduce carbon emissions as a means of reaching carbon neutrality by 2030?
Response from Councillor Sally Noble, Cabinet Member with responsibility for the Environment:
In 2023/24 total quantified emissions, at 4358 tCO2e, were down by 1706 tonnes of CO2e, or a decrease of 28.1%, from the previous year. Over the period 2016/17 to 2023/24, the council’s quantified emissions overall have reduced by 51.4%. The latest Annual Greenhouse Gas report will be published in February 2025 and the ESC KPI dashboard will be updated with this data.
The largest three components of the Council’s greenhouse gas emissions are our Leisure Centres, Fleet and Retirement Living Schemes. We are awaiting the outcome of our government bid for funding to deliver the next phase of our leisure centre decarbonisation programme. Our heavy fleet has largely transitioned Hydrotreated Vegetable Oil (HVO) and our light fleet is in the process of transitioning to both HVO and electric, with HVO being replaced by electric for all vehicles in the longer term as the technology and charging infrastructure improves.
This year, the council will be creating an updated net zero plan that outlines in detail the next phase of work towards the 2030 net zero target, alongside how this will be funded and resourced
Supplementary question from Councillor Scrancher to Councillor Noble
Councillor Scrancher followed up with the supplementary question, could you advise how much carbon was forecast to be saved under each of the initiatives discussed, by the end of the Council term in May 2027.
Response from Councillor Noble.
A response to the question would be circulated within 20 days or prior to the next Full Council meeting.
Question 5 from Councillor Letitia Smith to Councillor David Beavan, Cabinet Member with responsibility for Housing:
In January 2023, this Council agreed to support Discretionary Disabled Facilities (DDFG) & Repair Adaptations Funding (RAF) grants - non means tested grants with a maximum amount of £500 -£15,000 & £15,000 - £30,000. The full cost of the necessary adaptation works, up to this figure will be covered by the grant, irrespective of the applicant’s income and capital resources.
Councillor Beavan, please provide the following:
a) The figures for the numbers of applications received for each non means tested grant scheme per year 2023/2024 and a breakdown of the areas in which residents live in East Suffolk to make sure the money is available across the Council area.
b) How many applications have been made in full for DDFG & RAF, what percentage have been accepted each per year and of that total how many fully completed in that timescale?
Response from Councillor David Beavan, Cabinet Member with responsibility for Housing:
In response to A) In 2023/2024 - 334 applications were received for disabled adaptations and 6 for disabled repairs. The total funding committed was £2,367,743.
In response to B) No applications were refused in 23/24 and 260 cases were completed, including some carried forward from the previous year’s approvals.
A breakdown by parish is available, the ward of Charlton Colville had 7.
Supplementary question from Councillor Smith to Councillor Beavan
How does ESC effectively monitor properties that have been updated, If properties that have been updated and sold, is there a system in place where the Council can get back some of the grant funding money.
Response from Councillor Beavan
Councillor Beavan responded that he would take the question away and respond outside of the meeting.
Question 6 from Councillor Letitia Smith to Councillor David Beavan, Cabinet Member with responsibility for Housing:
It is this Council's desire to improve and grow the economic and social wellbeing of East Suffolk as a district.
At November’s Full Council meeting, we asked Cllr Beavan whether the list of Assets held by us as a Council had been fully investigated for economic development opportunities. He confirmed that he was aware that this work had been carried out by the Assets Team and no opportunities had been detected.
Councillor Beavan, please explain in more detail how this work was approached by the Asset team with your involvement and highlight how their conclusion was reached.
Response from Councillor David Beavan, Cabinet Member with responsibility for Housing:
The assets team undertakes a process of continual asset review and primarily focuses on assets where there is a change of tenancy and tenure. As and when tenancies come to an end the assets team will analyse the potential opportunity for the council in the vacant asset. This can include considering re letting, repurposing or disposal and has resulted in several successful lettings and disposals over the last financial year. Periodically the assets team reviews the Council’s untenanted landholdings with the same approach and identifies those suitable for re purposing, redevelopment or disposal. That the council has over 3000 individual assets, of which approximately 300 are leased and this process therefore is undertaken on a phased approach spanning a considerable period of time.
Supplementary question from Councillor Smith to Councillor Beavan
The asset register was on the Forward Plan with a proposal for work to be completed by winter 2025. Would it be possible to have an update halfway through the year
Response from Councillor Beavan and Councillor Ashton.
Councillor Aston responded that the asset team was producing an asset strategy which would be going to Cabinet. All assets would be considered including housing options. There would be consideration to land which had potential for development.
Councillor Beavan added that finding land was a focus of the Housing team, there was work to consider land available for purchase – if necessary, using compulsory purchase orders, if passed by central government. The team was looking at small sites for modular buildings and church land. Councillor Beavan requested members to let the team know if there was any opportunities available.
Question 7 from Councillor Colin Hedgley to Councillor Caroline Topping, Leader of the Council:
I watched the last Full Council meeting via YouTube from home due to illness.
I noted that ten others were also watching. Further investigation highlighted that very few also watched a committee meeting.
Could you provide me with the average audience figures for 2024 for: -
1. The Full Council meetings.
2. Other Committee meetings.
Additionally, what are the annual costs, if any, of providing all YouTube coverage for East Suffolk Council meetings in total.
Response from Councillor Caroline Topping, Leader of the Council:
In 2024 we had a total of 8647 views of committee videos, an average of 112 per committee. Live viewing figures are available for three months. For the last three months of 2024 there were a total of 147 live views – an average of 7 per meeting. The most watched committee meetings are Full Council (average of 237 viewers) followed by the two area planning committees (average of 151 viewers).
There is no cost for the Council’s YouTube channel.
We pay support and maintenance for the kit which was instigated because of the reliance on streaming/broadcasting council meetings at a cost of £9,750 per year.
The Leader encouraged members to advertise meetings through their networks.
Question 8 from Councillor Paul Ashdown to Councillor Caroline Topping, Leader of the Council:
A councillor from Blundeston Parish Council would like to know why East Suffolk Council chose to pay for a flyer advising every household of the Christmas and New Year waste collections and on the same day have a magazine delivered which had the same flyer as a back cover?
Running both seems like an unnecessary expense and a questionable use of taxpayer’s money.
What was the cost of producing and distributing the additional flyers?
Response from Councillor Caroline Topping, Leader of the Council:
This year, due to the way the bank holidays fell over Christmas, the decision to pull some collections forward was made so that some residents were not inconvenienced by having collections up to 4 days later than usual. When collections are put back, residents simply leave their bins out to ensure they are emptied, however when collections are pulled forwards, they are unable to do this. In order to reduce the number of complaints and service disruption to residents we were advised by the communications team to send a flyer out as well as the advert on the back of the magazine to ensure that the message was seen by as many people as possible. The cost of printing 120,000 copies of the leaflet was £1,331 excluding VAT. Delivery of the leaflet was free as this is part of our contract with East Suffolk Services Ltd (ESSL).
This approach resulted in only two complaints being recorded for a lack of prior notification of bin changes. As the decision was planned well in advance of the changes, ESSL staffing and Suffolk Waste Partnership disposal arrangements were also easier to confirm.
The Leader confirmed that printing the extra leaflet ensured that residents got the information as the magazine at can sometimes be delayed.
Supplementary question from Councillor Ashdown to Councillor Topping
Would there be sufficient notification of the new household waste collections to ensure people are aware of what bins are being collected and when.
Response from Councillor Topping and Councillor Ashton
There was ongoing work with the IT team exploring options for having an app that residents could use to find out what bins were being collected and on what day. There were aspirations for an app to provide reporting options also.
There would be a suite of communications from the communications team to support the roll out of the new collections, with an inclusive approach on a variety of platforms to reach as many people as possible.