Decision Details

Tom Darling-Fernley

Customer Experience Development Manager

1. That the relocation of the Council’s public reception and core contact centre from Marina Centre to within part of Lowestoft Library be approved.

2. That it be approved that the Council enters into (a) a five-year lease with Suffolk County Council for the core contact centre space and (b) a five-year licence to occupy with Suffolk’s Libraries IPS Ltd for the public reception and back-office spaces.

3. That an additional budget in the capital programme of £165,000 to support the relocation be approved, and for this to be profiled across 2024-25 and 2025-26 as per paragraph 4.4 of report ES/1935.

4. That the use of Customer Services’ existing revenue reserves to fund the addition to the capital programme be approved.

1. To secure a sustainable, medium-term future for face-to-face services in the district’s largest town, in ways that build partnerships with other agencies and work towards a more developed solution in the long term.

2. To support the Council’s strategic imperatives as well as its emerging service principles.

1. Remaining in the Marina Centre.

2. Relocating to another town centre location.

3. To withdraw from Lowestoft town centre.